Issue Reporting Guidelines

Following the simple guidelines below can save a few round-trips when reporting issues to the ORF Tech Support.

• Include ORF logs in the report (when the issue is related to filtering). ORF Text Logs have .log extension and they are on the configured log path (default: \Program Files\ORF Enterprise Edition).
• Include the ORF configuration file in your report. The configuration file is called orfent.ini and can be found on the program file path (default: \Program Files\ORF Enterprise Edition).
• Tell us the version of ORF you use. You may be reporting an problem that have already been fixed.
• Tell us the platform version. Various versions of Exchange and Windows have huge differences.
• If the issue is related to filtering, tell us what and how other software deals with the incoming emails in your system, including firewalls and anti-virus proxies.
• Please provide all further information which you believe to help investigating the issue.