Windows 2003 SP1 Issue

This article describes an compatibility issue between ORF Enterprise Edition 1.x versions and Microsoft® Windows 2003 Server Service Pack 1.

The issue described below does not affect ORF Enterprise Edition 2.0 or newer versions.

Issue Version Severity
Windows 2003 SP1 Incompatibility All 1.x High
Symptoms
You may experience the following problems when running ORF Enterprise Edition 1.x on Windows 2003 Server with Service Pack 1 installed:
  • Emails are not filtered by ORF Enterprise Edition
  • Statistics are not available in the ORF Administration Tool
  • Statistics cannot be resetted from the ORF Administration Tool
  • DCOM security errors (event ID 10016) in the System log
Description
Due to the DCOM security changes made by Windows 2003 Server SP1, ORF components which require communication with the ORF Service cannot access to the ORF Service.
Fix
No stand-alone fix tool is available. ORF Enterprise Edition 2.0 and newer are compatible with the new DCOM security of Windows 2003 Server SP1. ORF 1.x users should follow the instructions below.

To fix the problem, start dcomcnfg and select Component Services / Computers / My Computer / DCOM Config / {B4CAAE33-C360-4D86-A0E8-B9D8D35C3705}. Right-click on this item and select Properties.

Select the Security tab and click Edit in the Launch and Activation Permissions group. Select the Everyone user group and set Allow for the Local Activation permission. Other permissions for the Everyone group must be set Deny.
  • Allow: Local Activation
  • Deny: Local Launch, Remote Launch, Remote Activation